Belinda’s keynote topics include AI and the role of the Human, Transforming the corporate world with Empathy and Diversity.
Belinda Parmar OBE is a diversity campaigner and the CEO of The Empathy Business and a Non-Executive Director for the Ministry of Defence. Belinda uses the science of empathy to change the way companies transform their organisations focusing on leadership, communications and operations. She is the creator of the Global Empathy Index which was published in the Harvard Business Review- the first index to measure empathy and inclusion at scale.
Belinda works with large companies to implement hundreds of ‘nudges’ and interventions that organically build an empathy revolution and give people simple practical ways they can create more inclusive cultures. Her focus is on belonging and diversity and creating more courageous cultures.
Belinda was Empathy-In-Residence at Barclays, Lloyds and Centrica and she created the first ever Empathy Hub in Europe’s largest bank. Belinda was chosen in 2019 to speak at Davos as she is a Young Global Leader for the World Economic Forum. Belinda was awarded an OBE in 2015 by the Queen for her services to women in technology. In 2020, she was chosen as one of the top 20 Global Public Figures in Diversity and in 2021 she was voted a top 20 Diversity Champion.
Belinda has a law degree and a languages degree and believes that the magic in companies happens when you combine rational and emotional thinking to drive change. Belinda is the author of Little Miss Geek which is used in schools to inspire young women to become tech pioneers and is currently shortlisted for Woman of the Year 2022 in the Women in IT Awards.
Achievements:
- Global Leaders in Consulting 2023 – ALM Consulting 2023
- Best Business Consultancy 2022 – CEO Monthly 2022
- Leader of the Year, HR Awards, Shortlist, 2022
- Woman of the Year, Shortlist, 2022
- Women In Marketing 2021, nominee
- Top 20 Diversity Champions in 2021
- Campaigner of the Year; European Diversity Awards, Shortlist, Oct 2021
- Top 20 Global Diversity Figures in public life in 2020
- Changemaker 2020 Finalist in the Drum
- Awarded in 2020 a Champion of Change commendation by Management Today
- Listed as one of the UK’s most influential women in tech in 2020 & 2021
- Received an OBE in 2015 for services to women in technology
- Spoke at Davos in 2020 & 2019 on Responsible Leadership, Empathy and Mental Health
- Pioneered the first Global Empathy Index published in the Harvard Business Review
- Set up the first ever Empathy Hub within an organisation at Europe’s largest bank
- Chosen to be a Young Global Leader for The World Economic Forum
- Been voted by Forbes as one of the most innovative women on Twitter
- Chosen by Cranfield as “Boardroom ready” and “One to watch”
Workshop Information
Hostage Negotiation Workshops
This workshop is a practical, intense, hands-on session to dispel myths around empathy. It tests individual empathy skills in extreme conflict scenarios. Developing empathy skills with people you like or that are similar to you is easy and this workshop is about pushing your empathy skills in times of extreme conflict, in stressful situations, with those who are different from you. This workshop works extremely well with front-line teams, complaints teams, customer support, sales teams, company branch workers…anyone who has to deal with customers or conflict on a regular basis. This workshop will give you practical tips to cope better with the daily stresses of work.
The Empathy Index Powered by AI
Leveraging generative AI, Belinda and her team have now scaled their Empathy Index to give companies an empathy ranking. Companies want live data that can give them an accurate ranking of how empathic they are against their top 10 competitors and also help them identify with precision where the biggest empathy deficits and strengths are. Using ChatGPT alongside BERT embeddings, Belinda’s EMBRACE model can quickly analyse large amounts of data offering insights into how a company’s employees feel and also the way a company communicates. Rather than give companies a generic speech, Belinda can give them a unique, bespoke speech based on their own data using AI. The EMBRACE model has been built over the last 10 years to define corporate empathy. It transforms the concept of empathy into 7 tangible factors: Equity, Meaning, Belonging, Reassurance, Agency, Communication & Ethics.
